The road to Bitrise — an interview with Katie Kenney

Our VP of Customer Experience, Katie shares her journey to Bitrise, the moments that defined her career, and what she would do for a living if she wouldn’t be here.

We are talented, we are explorers, and nothing is impossible at Bitrise! Meet Katie from Boston, US. Read about her journey to Bitrise, what it is possible to achieve at Bitrise and beyond, and her most-defining career moments. 

Why did you choose to work at Bitrise?

For me, ending up at Bitrise was kismet. I was with my previous company for almost ten years and it was a truly awesome experience. I learned a ton over my time there and was fortunate enough to see various stages of company growth, from about 50 employees to 1500 during my time there. That company was acquired in November, 2019, which is when I decided that it was time to find the next exciting opportunity. At that same time, Bitrise reached out to me. After meeting with the Management team and learning more about the company, I was convinced that it was a great fit for me. 

What do you do at Bitrise? How does your role contribute to your wider career journey and provide opportunities for the future?

My role at Bitrise is VP of Customer Experience. Our CX team is on the frontline in ensuring that our customers’ experience with Bitrise is top notch. In return, we have thousands of happy customers who all help us build a better product. Our main goal is to ensure our customers realize the full potential and value our products and services. 

What was the lesson that you learned along the way, that you wish you had known right from the start?

I think it’s something I’ve always known, but I have become a lot more aware of over time: the power of relationships. Building relationships is what really inspired me to follow the customer experience path — in order to succeed, not only do you have to be able to build and sustain relationships with customers, but you also have to build relationships all across the company to ensure you can become a spokesperson and advocate for the voice of the customer internally. The greatest success comes when you create and work with a network of folks to create meaningful impact. Always make meaningful connections with others a priority — it will improve all aspects of your life both work and personal.

Do you have any tips you’d like to share with aspiring Bitrisers?

Be eager. Don’t be afraid to make yourself known. Reach out to a hiring manager on LinkedIn. Introduce yourself at a conference. We like driven folks, so don’t be afraid to put yourself out there. And stay in touch — just because one opportunity might not work out, another one still can — we have new opportunities all the time! 

​​What kind of skills do you need to have to work effectively at Bitrise?

While there are many different personality types and skill sets here at Bitrise, I would say that what you will overwhelmingly find that the majority of people at Bitrise are people who want to have an impact. We’re a group of people always willing to go the extra mile to ensure that our customers and our colleagues are successful. Folks here are really driven and collaborative. 

What’s your favorite method of learning?

I am definitely the “learn by doing” type. I can read the same thing 100 times, but until I am able to put it into practice, I am far less likely to retain the knowledge. 

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