Bitrise support in December 2023: What to expect

As the holiday season nears and 2023 comes to a close, we want to ensure you're fully informed about Bitrise's operations during this time.

The end of the year is almost upon us. As the holidays approach, we’re sharing the most important details with you on how Bitrise will operate during the end of the year, 2023. 

On-call and Support

No changes here during the holiday season.

  • Engineers: Our engineers remain on-call throughout the holidays, ready to address and resolve any unlikely incidents.
  • Customer success team: Our Customer Success team will also be available as usual. Reach out through our standard communication channels for support.

Stack Updates

To minimize disruptions during the holiday season, we’re implementing a freeze period during which we won’t release any stack updates. This period will start on December 15, 2023, and end on January 8, 2024. Here’s our schedule: 

  • Last date update in 2023: December, 14.
  • No updates: December 15, 2023 to  January 7, 2024.
  • Updates resume: January 8, 2024

What does this mean?

  • No stack update will happen during this period.
  • All stable and edge stack updates will be scheduled for January.
  • Only critical fixes like security patches will be released during the freeze period.

Contacting us

We hope these actions will help you and help us to avoid any issues as we drift into 2024. If you have any questions or need support, please don't hesitate to contact us through your preferred channels.

Happy Building! 🚀

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